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CourierRelay collects only the information needed to respond to service requests, prepare shipment quotes, manage delivery records, and support tracking enquiries. This may include contact details, shipment references, collection and delivery information, and messages sent through our forms.
We use this information to coordinate transport, confirm service requirements, provide customer support, improve our website, and meet legal or operational obligations connected with freight movement, customs documentation, safety, and dispute handling.
Shipment data may be shared with carriers, warehouse operators, customs agents, payment providers, and other service partners when they need it to complete the requested work. We do not sell personal information or share it for unrelated marketing purposes.
We apply practical safeguards to protect customer and shipment information from unauthorized access, loss, or misuse. Customers should avoid sending passwords, full payment card details, or unnecessary sensitive information through website forms.
Records are kept for as long as needed to provide services, answer enquiries, maintain business records, and satisfy applicable compliance requirements. When information is no longer required, it is deleted, archived, or anonymized according to our retention practices.
Customers may contact CourierRelay to ask about their information, request corrections, or raise a privacy concern. We will review the request and respond through the appropriate support channel.